Physician Issues:

·  Routinely seeing office patients until 7:00pm+, after beginning clinic at 8:00 am

·  Frustrated with unreliable staff performance.

·  Burdened with excessive operating expenses. 

Solutions:      

·  Identified bottlenecks, error-prone processes, and inadequate tools.

·  Framed clinical operations as a set of related but discrete functions.

·  Negotiated and documented specific solutions that meet the needs of patients, physician and clinical staff.

Practice Issues:

·  Patient Registration/Check In taking an average of 38 minutes.

·  Delays in excess of 90 minutes not unusual for new patients.

·  Physicians and clinical staff sometimes idle, waiting for patients to be processed at Front Desk.

Solutions:      

·  Consolidated forms patients required to complete.

·  Asked patients to review forms on file and affirm, rather than requiring new form completion.

·  Reorganized front desk area.

·  Amended workflow so that most Front Desk tasks are completed before patient’s arrival.                                  

     Results:           

   ·  Patients regularly comment on positive change.

   ·  Front desk staff welcomes patients as they arrive.

If you and your patients are completely satisfied with the way your practice runs, there is no reason to contact Symbiotic Solutions, but if you would like a calmer and more productive office give us a call.